Customers who engage in live chat spend 60% more per purchase than those who don’t.63% of consumers are more likely to return to a website that offers live chat.Adding a live chat feature on a website can lead to a 20% increase in conversion rates.And live chat can have a big impact on your bottom line: For your customers, an online chat system provides immediate access and lowers wait time. Live support gives clients the chance to receive immediate answers to their questions, without having to wait for hours (or days) for a response.įor your contact center, the benefits of a live chat process include slashing phone costs and boosting efficiency because employees can handle more than one chat at a time.
Gone are the days when live chat was an innovative support channel. Share on LinkedIn Share on Facebook Share on Twitter Share on Email
0 kommentar(er)
